This blog is the first in a series that I will be posting on how to evaluate Realtors and find one who suits your needs.
Finding a Good Realtor (Like Me)
If you are like a lot of the people I have worked with over the years, chances are you’ve looked around at the different towns, cities and neighborhoods in the area of your choice and seen a few homes for sale, maybe visited an open house or two, and then felt stuck.
So now what do I do?
What is the next step? Approach the homeowner with a potential offer? Visit a realtor for more information and help? What should I do next?
Finding and working with the right realtor when buying a home depends on how you want to work with that person, what your needs are, what you are looking for in a home, and where you want your home to be. You may have to visit several realtors before finding one who will really listen to your wants, needs and requirements.
After all, they will be paid a commission (in most cases the seller pays the commission) once you have found a home, so you should be comfortable working with them during the house-hunting process.
Choosing a Realtor
There are a many ways to find a reliable realtor who can help. For example, you can:
- Ask friends and family for referrals.
- Real estate companies often post the top agents for their offices on their websites. These agent are tops for a reason – they work hard for their clients
- Search online for approved realtors.
- Attend some open houses and meet the realtors personally. It’s a great way to find out if their personality fits yours during the house hunting process. I have helped many people purchase homes whom I have met while hosting an open house.
- Visit a local real estate office. Generally there is an agent in the office who will be available to meet with you on the spot.
- Look for local realtors in your neighborhood by paying attention to For Sale signs. This way you will know who is doing the work in the area.
Asking plenty of questions before looking at houses may seem like a lot of work, but when you visit a realtor for the first time, think of questions that will help you get to know the person who is going to help you find your dream home.
Some questions to ask are:
- Are you a certified realtor? Do you have any advanced certifications such as ABR, GRI?
- How long have you been in the real estate business?
- Which neighborhoods are you most familiar with?
- How many homes that fit my needs are on the market?
- What makes you different from other realtors? And why do I want to work with you?
Once you have asked these questions, you should be looking for honest and complete answers – good communication. These are questions the realtor ought to be able to answer from the heart. He or she should not have to give you a standard sales pitch.
Here is a bit of who I am as a realtor:
- I have tried to go to advance training classes at lease twice a year. Because of that I now carry the advanced credentials of ABR (Accredited Buyer’s Representative), GRI (Graduate Realtor Institute), SFR (Short Sales and Foreclosures Resource), and CRS (Certified Residential Specialist). I am also a Conway Senior Specialist.
- I have been working as a realtor for six years. Before that I was a self-employed masonry contractor. I have been working around home construction all of my adult life.
- As far as listing homes is concerned, I prefer to stay within 15 to 20 miles of home so that I can provide prompt and complete service to the listing.
- As far as helping clients to purchase property is concerned, I will travel to where you want to go.
- You tell me your true need and I can show you as many homes as you wish.
- My goal is to give my customers and clients honest and excellent service which is as personalized as possible.
- [The deleted item seemed not to fit here, but with general info]
If you feel uncomfortable, remember that you are under no obligation to continue with me or any other realtor unless you signed a contract with them. If you find yourself unhappy with the service you are receiving, you can go to their boss and be reassigned a new agent.
You should also pay attention to:
- How well your realtor listens to you
- How well they understand current real estate law
- How many other clients they work with
- How they speak to their co-workers
- How often they communicate with you on the phone or email, and does that suit your needs?
In the end, you will have to be the judge of the real estate agent. If they know what they are talking about, can quickly gather the information you need, and are willing to take the time to listen to what you want, you should be able to work very well with them.
In some cases, you may be asked to sign an agreement stating you will only be working with a specific real estate agency or agent when looking for a home. You are under no obligation to sign this paperwork and should only do so if you feel very comfortable. On the other hand, the agent is working on straight commission, meaning that they only get a paycheck if they get the sale.
Why would a sales person want to spend numerous hours showing and reviewing properties for a person, and then have them purchase from another agent? I have had this happen to me, and can tell you it is very disappointing. Only sign agreements if you feel comfortable, but please be loyal to the person who is working for you.
If you sign an agreement with me and want out, I will let you out as long as you do not purchase one of the homes I showed you from the listing agent there. [This is unclear to me. What listing agent where? Maybe “...from another agent listing that house”?]
During your search for a real estate agent, you will find a variety of agents who will want to work with you. These include:
- Experienced agents
- New agents
- Pushy agents
- Absentee agents
- Hard working agents
- Full time agents
- Part time agents (they have another job for steady income)
- And just darned good agents – these are the ones who will move a mountain to help you
Experienced Agents vs. New Agents
This is an age-old debate that should be addressed. While an experienced agent may have sold more homes and earned more commissions, new agents can be just as helpful and need to get some sales under their belt, which may prompt them to work harder for you.
While you are smart to ask about their experience, you should take into consideration other traits such as ability to listen and their willingness to only show you homes in your price range.
Experienced agents and new agents have been trained in a similar fashion and only have their personalities and working habits to bring to the table.
There are experienced agents who will drag their feet in terms of offering the best possible service because they may be overconfident, or they are not as interested in their business as they once were. Experienced agents may know more about different neighborhoods, but some of them are not as proactive as they once were.
Do not let inexperience deter you from choosing the right agent. Many times new agents will work harder because they want to gain a reputation they can use to build confidence in their future clients.
Pushy Agents
I dislike pushy people and pushy sales people even more, be it someone at the shoe store, the auto dealer or a realtor. In a realtor, I want a partner, not a boss. [Or add something that ties the second sentence into the first, in the paragraph.] If as a customer, I do not know exactly what I want and need and can afford, then I want an agent to take the time to teach me.
Most people learn best by show and tell. The way I try to work is to show a house and then review what we saw at each showing before that. This way we can go over your priority list and see how the house compares with your list. Sometimes it becomes apparent that the priority list needs to be changed to meet budgetary restrictions.
Unfortunately, you will meet real estate agents who will want to sell you more home than you need, want, or can afford. In an effort to earn larger commissions or to sell properties that are more difficult, many agents will try this tactic. This is where you will need to stand firm, and maybe change agents.
You do not want to waste your time looking at houses that are beyond your price range, unless the agent can find a way to lower the price. While looking at possible homes is exciting, this will not last long as you will grow weary of spending all of your available time on the hunt, if you have an agent who keeps showing you houses out of your price range.
Absentee Agents
Absentee real estate agents are those agents who show you a few homes and then disappear for weeks. These agents may be overworked, may not be able to find a home in your price range or neighborhood, or have higher-priced commissions to find. Perhaps they have a full-time job and are selling real estate on a part-time basis. Whatever the reasons, this is unprofessional behavior and should be rectified immediately – especially if you need to find a home quickly. During your initial meeting, a buyer should ask the agent if they work full time, and how long that has been.
Even agents who are overworked have time to make a quick phone call to you. If you do not hear from your agent in a week, or as often as you feel you should, let them know you want more contact. If they do not change, then find another agent.
I work hard to stay in touch with buyers I work with, but sometimes don’t call as often as some would like. I find it hard to call just to say I’ve not been able find anything yet. If you need to talk to me more often, please either call me or tell me to call you more often. Again, I work with some people who want or need a phone call once a day, while others do not want to talk unless I have something to show them.
Hard-Working Agents
These are the best agents to find when you are buying your first home. If you find an agent like this one, keep them. They will move mountains if needed, to make your home buying seem like magic. These are the agents that will follow every lead, pass your wants and needs to another agent, and try their best to find you a dream home. You should expect to see a handful of homes when working with an agent like this one.
When looking at homes with your real estate agent, you should ask questions about the home, you need to open ALL the doors and drawers, do a homeowner inspection of the whole home. As a realtor unless we live in the neighborhood, the city or the town, we can only tell you what we know about the area, and tell you how to get answers to some of your questions.
I like to stop people who live in an area and ask them to tell the new home buyer all about the location. They are the ones that live there. They know about everyone and everything and love to brag about just how good or bad the area is. Ask all the questions you need in order to make an informed decision. That is my job – to help get your answers, or to tell you where to find them.
Now that you know more about what to look for in a real estate agent, I hope you feel a little more comfortable about working with one. They can be an invaluable source of information when you want to know more about homes, neighborhoods, or the communities you are looking at.